Support Services for Whaanau

Well Being/Hauora

Many of us may find it tough going back into Alert Level 4. It can be challenging having children at home, being cut off from family and friends, trying to making ends meet and have high stress levels.

Agencies you can contact for assistance

Financial Assistance

Work and Income services centres are closed. However, you can apply for assistance via MyMSD (  or phone the contact centre on 0800 559 009.
For financial assistance, please call the free government helpline 0800 779 997

(8am–1am, seven days a week). 

Food Parcel Locations

If you need some assistance with food, please check the following attachment:


Someone to talk to

For anyone feeling anxious, frustrated or who may need a listening ear, call or text 1737 to talk with a trained counsellor. It is free 24 hours a day, seven days a week.


Youthline 0800 376 633 or free text 234 –
Samaritans 0800 726 666 –



0800 358 5453 (Healthline – COVID-19 health advice)

0800 611 116 (Healthline – General health advice)

More specialised healthcare needs attached below:

Covid19 Welfare.pdf

Our Social Worker

If you are need any support, you can also contact our social worker or ATWC

Savannah Pedofsky – M: 0275674206        E:

ATWC (Anglican Trust for Women & Children) – tel:09 276 3729 –


For more advice or support over this time here are some further options that might be useful.
Support services that remain open:


Family services

Alcohol & Drug services

Disability service

For people with disabilities or autism and their support people, the Explore 0800 000421 phone service is available to provide advice or support. This includes advice or support around challenging behaviours. To access this service, you don’t need a referral and it doesn’t matter whether you’re new to Explore, currently on their waitlist or you’ve worked with them previously. The service is available Monday to Friday 9.00am–5.00pm. When you phone the 0800 number you will be connected with an administrator who will then book you an appointment with one of the specialists.